This training programme is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages.

This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

 

ACCREDITATION:

Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.

 

WHO SHOULD ATTEND:

  • HR Personnel.
  • Training Managers.
  • Line Managers/ Department Heads.
  • All Department Staff.

Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles.
The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff needs to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.

 

ACCREDITATION:

Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.

 

WHO SHOULD ATTEND:

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment

Emotional Intelligence (EQ) deals with the ability and capacity to recognize, manage and assess one’s emotion and others as well as its effect. In this manner, people who have high EQ could identify which emotion they are feeling and why, they could also relate between their feelings and what they think, say and do.
People who are emotionally smart and intelligent could identify and recognize how their feelings affect their personal life, relationship towards other people as well as their performance at work and these abilities are some of the reasons why Emotional Intelligence increases the ability of the person to make good decision, build a good relationship to others, deal with stress and easily cope with change and rejections.

 

ACCREDITATION:

Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.

 

WHO SHOULD ATTEND:

  • All managers, leaders and professionals who need to have in-depth knowledge of human behavior.
  • Anyone who is interested in developing themselves to be a better leader and manager.
  • Individuals who desire to apply psychological knowledge to result in management and leadership strategies.
  • Those who aim to define, gain knowledge and develop their emotions and how it affects those around them and their productiveness.

Present an overview of what stress is, how stress is related to physical and emotional health problems, and how a holistic program of stress management can renew personal and professional enthusiasm.
To examine stress, the stress response, and the neurophysiological mind-body linkage in order to better understand how the body expresses itself through dysfunction.

 

ACCREDITATION:

Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.

 

WHO SHOULD ATTEND:

Senior managers, team leaders and supervisors with line-management responsibilities.

People in every workplace talk about team building, working as a team, but few understand how to create the experience of team building or how to develop an effective team. Many view teams as the best organization design for involving all employees in creating business success and profitability. This program helps to learn how team building enables the success of work teams and team work.

 

ACCREDITATION:

Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.

 

WHO SHOULD ATTEND:

Team Leaders and Managers.

Top