Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles.
The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff needs to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.
Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.
WHO SHOULD ATTEND:
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment